Data Protection & Privacy Notice
Rachel’s Canines is committed to ensuring the protection of personal information collected in the conduct of its business. The purpose of this
policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use our website. If you do not agree to the following policy you may wish to cease viewing/using our website, and or refrain from submitting your personal data to us.
Contact details:
Telephone: 07902413205
Email: hello@rachelscanines.co.uk
Policy key definitions:
● “I”, “our”, “us”, or “we” refer to the business, Rachel’s Canines.
● “you”, “the user” refer to the person(s) using this website.
● GDPR means General Data Protection Act.
● ICO means Information Commissioner’s Office.
● Cookies mean small files stored on a user’s computer or device.
Key principles of GDPR:
Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability. Processing of your personal data Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases.
What information we collect and how we use it:
We collect or use the following information to provide our services:
Full Name.
Telephone number.
Address.
Email address.
Photographs or video recordings during sessions
Other information relevant to supporting you and your dog’s needs.
Lawful basis: Consent
Where our purpose for processing is as follows:
We require the above information to understand you and your dog’s needs and provide you with a better service and for the following reasons:
Internal record keeping.
Communicating effectively with you.
Contacting the relevant person in an emergency.
Health & Safety.
To improve our products or/and services.
Provide you with a tailored and optimised experience.
We may also use your information to contact you for market research purposes. We may use the information to customise the website or Facebook group according to your interests.
Lawful bases and data protection rights:
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
Your right of access.
Your right to rectification.
Your right to erasure.
Your right to restriction of processing.
Your right to object to processing.
Your right to data portability.
Your right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy policy.
Our lawful bases for the collection and use of your data:
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from:
Directly from you via new client form, website contact form, phonecall, text message, WhatsApp or email.
How long we keep information
From time to time we are audited, for these reasons we may need to hold onto data for up to 7 years beyond the delivery of a course or session. Please contact us via the contact details at the top of this notice if you wish to request your data to be removed earlier than this date and we will endeavour to fulfil your request.
Data security and protection:
We ensure the security of any personal information we hold by using secure data storage technologies. Our data is stored on a secure Google Drive with 2-step verification on devices that are also password protected.
Sharing your information:
We do not and will not share your information with third parties.
Internet cookies:
Our website site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
Updating this Policy:
Rachel’s Canines reserves the right to amend and update this policy.
How to complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113